Fewer incidents, greater operational control

Maintenance is one of the most critical, yet least visible, areas in the daily management of a campsite. Large facilities, high guest turnover and usage peaks make it essential to rely on agile, well-coordinated processes. This is where a maintenance management application delivers real, tangible value.

The challenge of traditional maintenance

In many campsites, incidents are managed informally:

• Verbal reports or WhatsApp messages.

• Lack of task tracking.

• Difficulty prioritising urgent issues.

• Limited traceability of what was done, when, and how long it took.

This often leads to delays, errors and a negative guest experience.

Centralising incidents in an app

With a maintenance app, all incidents are recorded in one place:

• Staff can report issues directly from their mobile devices.

• Incidents are notified via push alerts.

• Tasks are automatically assigned to a responsible person.

• Priority is set based on the type of issue.

• Status is tracked in real time.

This allows faster response times and greater operational control.

Preventive instead of corrective

Beyond fixing problems, digitalisation makes it possible to plan:

• Preventive maintenance tasks.

• Regular inspections of key facilities.

• Historical records by area, facility or equipment.

Thanks to this data, campsites can anticipate failures and reduce incidents during peak season.

Clear benefits for operations and guests

Digital maintenance management leads to:

• Fewer service interruptions.

• Better-maintained facilities.

• More coordinated and professional teams.

• Happier guests and fewer complaints.

Management also gains real-time visibility into the campsite’s condition without relying on manual reports.

Conclusion

Maintenance digitalisation is one of the most realistic applications with the highest return for campsites. It doesn’t require major structural changes, yet it brings order, efficiency and a direct improvement to both guest and staff experience.